by Shawn Larry | May 1, 2019 | HR consulting services
According to a 2016 study by Accenture, 52% of customers switched brands due to poor customer service, and 68% of those customers say they won’t return to the offending provider. That unnerving reality leaves many business owners wondering what they can do to ensure...
by Shawn Larry | Jan 12, 2019 | HR consulting services
An organization’s human resources department is responsible for a range of essential activities. While HR may not be the first department to come to mind when thinking about your company’s success, it plays an integral role in your team’s productivity, your...